It is important that patients have confidence in their optometrist, not only in the skill required to accurately prescribe spectacles and contact lenses but also using this information to design spectacles or contact lenses which provide clear, comfortable and efficient vision.
For many, spectacles are an essential appliance and therefore need to be both cosmetically appealing while providing a suitable visual solution.
In the current economic downturn, it is not surprising that many are carefully watching spending, particularly with the rapidly rising cost of living. It is therefore understandable that those on limited budgets are attracted to offers of “cheap spectacles”.
While some people achieve a satisfactory outcome, others report that after “up sell” the price may differ significantly from the special offer.
Another issue is the level of optometric service. I have had patients consulting me because of difficulties experienced with spectacles or contact lenses, requesting that I liaise with the provider in order to resolve the problem.
This is not possible for a number of reasons. Opinions can vary regarding the appropriate lens power and type of correction, as well as the design and quality of lenses used. Furthermore, even if spectacles are technically correct, some patients may still experience intolerance.
As a goodwill gesture, the prescribing optometrist will frequently make reasonable changes at minimal cost, even though the spectacles have been accurately prescribed and dispensed. Unfortunately, however there are sometimes circumstances in which it is not possible to match patients’ expectations.
For this reason, it is important to have confidence in your optometrist’s expertise and commitment to making whatever changes are possible to achieve a successful outcome.
